Customer Care Line
0860 123 000 | +27 11 299 4701
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Security tips

  • Security tips
    1. Never tell anyone your ATM PIN, customer-selected PIN (CSP) or password.
    2. Never respond to unsolicited emails requesting personal information.
    3. Check your bank statements regularly to identify any errors or fraudulent transactions that might have been performed on your account without your knowledge.
    4. Use our security features to ensure you have a safe and secure banking experience.
    5. Identity Theft – Keep all your documentation/information safe and secure.
    6. When in doubt, contact our call centre on 0860 000 123.
  • Internet shopping security tips
    Ensure the company is reputable
    Only buy from companies you know. If you are not sure, rather ask around to see whether anyone has ever heard of them. Always find a mailing address and phone, preferably landline, number for the company.
    Ensure the site is secure
    Look for signs of security on the site. Symbols like an unbroken lock or key and a URL that begins with https:// mean that no one but you and the merchant can view your payment information.
    Keep a record of your transactions
    Save and/or print the online confirmation of your orders.
    Paying via email is not secure
    You should never send payment information such as your card and CVC number via email. Information that travels over the Internet as regular email is not fully protected from being read by outside unauthorised parties.
    Keep your personal information private
    Never tell the merchant your ATM or any other PIN. Your secret PIN should never be shared with anyone.
    Register for MasterCard SecureCode or Verified by Visa
    This is an added security feature provided by MasterCard and Visa. $$Click here for more info.$$
  • Internet banking security tips
    • Always access our Internet banking service by typing the full URL ( into your browser.
    • Never click on a link in an email that takes you to a website that asks you to enter your personal details either in the email or website. If in doubt, please call 0860 123 000.
    • Use up-to-date anti-virus software and a personal firewall. We suggest any reputable anti-virus and personal firewall software such as AVG, McAfee, Norton and Panda.
    • Make use of the additional security features such as MyNotifications and one-time password.
    • Be cautious if you use Internet cafés or a computer that is not your own.
    • Keep your Microsoft security up to date. Go to Genuine Microsoft Software now.
  • Cellphone banking security tips
    • Never give your personal details to anyone without making sure that they are who they say they are.
    • A Standard Bank representative will never ask you for personal or banking information in an SMS.
    • You should view SMS asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue.
    • Treat SMS that appear to be from us asking for your personal details with suspicion.
    • Never reply to their SMS or get into a conversation with them.
    • Never provide your personal details, for example, your PIN or account details by SMS.
    • Do not follow any links in SMS to reach our Cellphone banking or Internet banking website. Always enter our website address ( or dial our string (*120*2345#) to access Cellphone banking.
  • ATM security tips
    • Only use ATMs in well-lit, high-traffic areas. If the lights aren't working, don't use that machine. Stay alert. Look out for suspicious individuals or circumstances. If you feel uncomfortable, trust your instincts and leave the area.
    • Have your ATM card for your transaction ready and in your hands. Opening your wallet or purse can be time consuming and also provides a potential thief with easier access to your valuables.
    • Never tell anyone your personal identification number (PIN) and be sure to shield the keypad with your hand when entering your PIN. To further reduce the risk of fraud, memorise your PIN and never write it down.
    • Be wary of strangers who offer to help you, even if you are experiencing difficulty with your transaction. Don't allow others to distract you while you're banking.
    • Make sure the card you get back from the ATM after your transaction is yours.
    • Don't count or expose your money after your transaction. As soon as you receive your money and bank receipt, put them away and leave the ATM area.
    • Contact us immediately on 0800 020 600 if you lose your card or it is stolen.
    • Check that the ATM is in a ready, good state.
  • Business Online

    Even though the Business Online system is secure, there are potentially other ways our clients could be susceptible to fraud. There are indications that online fraud is on the increase in South Africa and we would like to urge you to take all necessary precautions to counter this threat.

    Please familiarize yourself with the information available on our security pages. You can also download a version of this information for offline reading or distribution to colleagues or friends.

    downloadClick here to download (350KB).

  • Credit card security tips

    To protect the safety of your cards and other banking details, make sure you never let your cards out of your sight, or tell your PIN to anyone. Always check your bank statements regularly. When in doubt, call 0800 222 050 for help.