• Criminals are phishing for your information

    We're all used to getting some pretty strange emails asking us to ‘click here’, send information about ourselves or claim a great prize we’ve won. Unfortunately, the Internet holds many risks to the security of your personal information and money. One of these is called phishing.

  • What is phishing?

    Phishing happens when a criminal sends you an email claiming to be from a recognised organisation, for example, Standard Bank, to mislead you into disclosing sensitive information for identity theft. This may be in the form of visiting a fake website or clicking on an email attachment.

    Some fake websites will also request you to disclose your One Time Password. Once you have supplied this information the fraudsters are able to access and transact on your accounts.

  • What to look out for?
  • What are we doing to protect you?

    We are committed to protecting your banking details and are always on the lookout for sites that pretend to represent Standard Bank or any of our subsidiaries. We take immediate measures to close down fake websites and create awareness about the latest criminal activities.

    • Standard Bank ensures that your one-time password is a unique, compulsory and time-sensitive one-time password as added security on selected Internet banking transactions. The one-time password will be sent to you by email or SMS depending on your preferred choice of delivery and is required for every sensitive transaction, The one-time one-time password message will contain information about the transaction you are processing. This service is free.
    • Clients will receive Notification messages when the following transactions are performed on Internet Banking: Profile amendments; new beneficiary additions; amendments to existing beneficiaries; and once-off payments.
    • My Notifications is a free service offered to clients where notifications are sent when the following events occur:
    • Logon
    • Payment confirmation is a message that informs both you and the person or company you are paying that a transfer or payment has been successfully completed.
    • Free ant-phishing software – Trusteer is offered to all clients. Download and install the Trusteer software after logging onto Standard Bank Internet Banking. We offer you free McAfee Antivirus software when you register for our Internet banking service.
  • How you can protect yourself

    Never give your personal details to anyone without verifying their identity. You should view emails and pop-up windows asking for your personal information with the same amount of suspicion you would the person behind you in an ATM queue.

    • Treat emails that appear to be from us asking for personal details with suspicion.
    • Never provide your personal details, for example, your PIN or account details
    • Do not follow any links or open attachments in emails that directs you to our Internet Banking website. Always enter our website address ( in the address bar to connect to our Internet banking site.
    • Do not create shortcuts on your desktop to Internet Banking. Malicious software could redirect the shortcut to a fake site.
    • Always read the content of the One Time Password message sent to you
    • Download the Trustee Software
    • Ensure that all your contact details are correct
    • Register for My Notifications and My Updates
  • What you can do if you suspect phishing

    Please forward any suspect phishing emails to and we'll investigate. Do not respond to the email.

  • If you've given out your details

    If you have compromised your details, call us immediately on 0800222050 Option Internet and Mobile Banking if you think you have in one way or another given your banking details to a criminal. This line is open 24 hours a day.